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Terms of Order These terms of order in no way affect your statutory rights as a consumer. No contract will subsist between you and Extract Coffee Roasters for the sale by it to you of any product unless and until Extract Coffee Roasters accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Extract Coffee Roasters sends the e-mail to you (whether or not you receive that e-mail). Extract Coffee Roasters reserve the right to refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Extract Coffee Roasters also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless Extract Coffee Roasters decide otherwise. Delivery prices Delivery prices are priced on weight and will be added automatically when an order is placed. Handling Complaints We will in every case acknowledge complaints within 5 working days. We will in every case advise the consumer how long it will take to resolve the complaint. We will in every case keep the consumer informed throughout the process. |
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